EyeXcel Reviews

Read what our clients say about our office and patient care. We're proud of our 5-star reviews and the reputation we've established in the community.

Amazing, amazing place! Stephanie has been the person that has helped us through our order and I just cannot say enough about her knowledge, patience (my 4-year-old was getting glasses), and customer service. This place is on the other side of where we live but I will happily make the drive because of their care, attention, and overall service!

​​​​​​​By Homa R.

Dr. West is excellent, I’ve been going to her for many years and followed her to 4 different offices. She is so sweet and makes you feel like her only patient for the day! The rest of the staff here are very helpful and kind as well; they ordered my favorite Ray-Ban frames for me even though they didn’t have them in stock and even adjusted my old glasses a bit so they wouldn’t be as loose until my new ones came in.

By Hannah D.

​​​​​​​Dr Gilliland was amazing diagnosing my husband’s condition. He and his staff were professional and courteous. He took a long time with my husband and gave him a thorough exam. He solved a problem my husband has been having now for 14 months, that no other doctor could figure out. Much thanks to him!!

By Lynne W.

Everyone was so friendly, professional, and thorough. I feel like I finally got the most comprehensive exam I’ve ever experienced and I’m confident my vision will be greatly improved because of their thoroughness. No other place has gotten my prescription just right but just from the contact samples, I know they got it closer than I’ve ever had. I couldn’t stop smiling all day while I was wearing my contacts because I was amazed at how well I could see through them compared to my previous prescription from another place. EyeXcel will be the only place I’ll ever trust for my vision from now on.

By Cindy D.

​​​​​​​I will begin with I do not write reviews, but this experience deserves the time to take out to share how wonderful this place is. I have had issues with my eye going in (like a lazy or cross-eye) when I focus all my life, even my best of friends made fun of me. I have been to eye doctors all my life, had to do eye exercises when I was a kid. Well here we are 28 years old and it’s getting worse. I was due for new glasses and came across this place with specialized help with eye rehabilitations! Didn’t know of such a thing!! I knew right then there was hope. Well I went there and the staff is all wonderful! Nice friendly and so comforting when I explained my concern with my eyes she ensured I’m not crazy. That alone was just such a relief-as I’ve literally thought I was my whole life! Then actually being able to have the doctor diagnose it like give it a name! He has a solution within literally minutes. With a lens rather than a therapy I couldn’t have been happier with this. Why hasn’t any doctor done this for me?? I literally can’t thank him enough. This is life-changing! Thanks, doc! And all the staff at EyeXcel!!!

By Christina R.

​​​​​​​Doctor Gilliland as well as his staff immediately put me at ease with their friendly demeanor while patiently and professionally taking every step necessary to provide the care and equipment specific to my case. It was clear that I was in the hands of a team that is masters in their field.

By Brooke O.

​​​​​​​Dr West was very thorough. She explained her concerns and let me know about my options. I’ve never been able to wear contacts because of my astigmatisms. She gave me hope. I look forward to working with her to get custom contacts for my eyes. Very excited!!!

By Christy W.

Hardin Valley

North Knoxville

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